MakeMyTrip, India’s leading travel company recently launched a first-of-its kind recognition programme-MakeMyTrip Star Partner Awards to honour the best rated hotels in the company network. The MakeMyTrip Star Partner awards recognize the best rated & highest performing hotels in every city. Under this programme, the company evaluates the performance of hotels basis customer experience and satisfaction across 24 cities in its network. Hotels in Bengaluru, namely, Sairam Residency, Treebo Elmas, Springs Hotel and Spa, Treebo Silverstar, IRIS-The Business Hotel, Citrus Cunningham Road-Bengaluru, Adarsh Hamilton, Vivanta by Taj-Yeshwantpur, Le Meridien Bengaluru & ITC Windsor-A Luxury Collection Hotel have been awarded The Star Partner Awards under the Customer Choice Award category.
Commenting on the awards Rajesh Magow, Co-Founder & CEO-India, MakeMyTrip said
The domestic hotels segment has grown exponential over the last year or so, and we’re excited to be at the centre of this hyper-growth phase. With initiatives such as the Star partner awards, we intend to engage and recognize the efforts of our hotel partners who have consistently provided superior stay experience to our customers. The recognition and awards are another step towards cementing our relationship with our hotel partners. With the great success of our recognition program in Jaipur, Ahmedabad, Chennai, Pune, Indore and Goa, we have now launched this program in Bengaluru to honor the efforts and commitment of our partner hotels in the market.
The MakeMyTrip Star Partner Award aims to inspire and encourage the partnering hotels to further improve their performance and customer experience.
Commenting on this, Ritwik Khare, Senior VP & Head-Business Development, Hotels, MakeMyTrip said
At MakeMyTrip, we believe that our success lies in the success of our partners. All the hotel partners who are being presented with the MakeMyTrip Star Partner Award have gone above and beyond to ensure that our customers have the most delightful experience at their hotel. MakeMyTrip enables partnering hotels by expanding their reach and we, along with our hotel partners are committed to offer the best in class experience to our customers.
The company has formulated stringent parameters to evaluate the performance of the hotels in its network. The parameters of evaluation include a quality score (basis combined weighted average of customer experience and reviews) and business performance on the MakeMyTrip platform to recognize the best from the rest.