Mindtree and Conversable have announced a partnership that will enable brands to deliver improved customer service and open better paths to ecommerce by creating on-demand customer conversations via automated chat bot technology. Through the use of enterprise chat bots, customers receive a faster response from brands and more relevant, contextual conversations. Rather than finding and downloading apps and searching on websites, consumers can simply message their request to a company or organization, fostering quick resolution with no wait times or calls into a call center.
Mindtree is a leading digital transformation and technology services company. Conversable is an enterprise conversation platform for creating intelligent, on-demand, automated response flows through one-to-one conversations in any messaging channel. The partnership combines Mindtree’s industry-leading digital transformation consulting services and data integration capabilities with Conversable’s groundbreaking chat bot enterprise platform.
The Conversable SaaS-based platform re-imagines user experiences and brand engagement through messaging. Conversable is also the first social enterprise solution to create intelligent, on-demand customer response flows using chat bot technology. The intuitive interface allows fast deployment of conversational experiences through the messaging platforms and voice applications that are relevant to a brand’s customers. This includes Facebook, Twitter, SMS, Amazon Echo, Slack, Kik and more.
Many enterprise chat bot solutions can be unresponsive or lead to erroneous interactions. In an effort to solve these challenges, Conversable will leverage Mindtree’s in-depth digital knowledge and domain expertise to standardize back-end systems integration. Through Mindtree’s development and implementation of cost-effective API strategies, the partnership reduces the friction of adding ecommerce functionalities to existing systems and enable more intelligent messaging.
Paul Gottsegen, Chief Marketing and Strategy officer at Mindtree said
Companies seeking a competitive edge in today’s era of conversational commerce must implement modern communication technologies that deliver brand-defining, transparent customer experiences. Conversable is at the forefront of this revolution to transform the way Global 2000 brands interact with their customers.
Ben Lamm, Co-Founder and CEO at Conversable said
Without an integrated back-end, enterprise chat bots are just basic bots which won’t meet customers’ expectations or drive meaningful business impact to a brand. Mindtree and Conversable align perfectly on this point of view, which makes this great partnership. Together, we will empower brands to reach their full potential and better understand their customers through conversational engagement.
About Conversable
Conversable is the leading SaaS platform for creating intelligent, conversational messaging experiences for customer self-service, conversational commerce, and on-demand content via major messaging and voice applications. For more information, please visit Conversable