Knowlarity & Zoho announced the integration of SuperReceptionist, a virtual contact center solution and Zoho CRM, an advanced customer relationship management platform. Now, Knowlarity and Zoho users will be able to make calls using SuperReceptionist from within Zoho CRM.
This integration, available immediately, significantly reduces after-call work and minimizes average handling time for salespeople. Automated data entry also brings down human errors that occur while documenting customer information.
Prashanth H N, Director & Head of Product Management, Knowlarity Communications said
With this integration, call center agents will have all the customer information accessible in one place during the call, hence achieving more results in a day. Businesses will be able to deliver better customer experience as the conversations are more contextual and personalized.
Raju Vegesna, chief evangelist, Zoho added
At a time when India has become home to the third largest number of start-ups in the world, businesses need a way to not just acquire, but also retain customers in order to thrive. By integrating Zoho CRM and SuperReceptionist, we are helping businesses do both. Zoho CRM provides thousands of Indian start-ups with a rich repository of information and sales insights. Now, we also give these businesses a comprehensive view of their customer interactions, helping them make intelligent sales decisions.
Features of SuperReceptionist for Zoho CRM
- Click-to-dial – Users can call leads and customers with a single click from within Zoho CRM. They no longer need to juggle multiple screens and have time to make more calls.
- Screen pop-ups – Incoming calls appear as pop-ups in Zoho CRM, along with contact’s information. Salespeople are thus better prepared to handle calls. They can save first-time callers as leads/contacts in Zoho CRM, and add follow-up actions.
- Automatic call logging – All the call activities and details get logged automatically inside Zoho CRM. Call analytics can be run anytime via reports in Zoho CRM.
Pricing and Availability
Zoho CRM integration is available for free in Premium and Enterprise editions of SuperReceptionist. All the editions of Zoho CRM have SuperReceptionist integration enabled for free. For more information on the integration, please visit SuperReceptionist for Zoho CRM.
About Knowlarity
Knowlarity is trusted by over 12,000 businesses across 65+ countries. It’s the leading provider of cloud communications in emerging markets and provides the most comprehensive communication tools including, IVR, fax and conferencing facilities for SMEs, enterprise customers and individuals.
The company makes cloud communications between businesses reliable and intelligent by providing a suite of hosted products that help businesses improve their productivity. Knowlarity is headquartered in Singapore and has offices in Gurgaon, Mumbai and Bangalore. For more information, please visit Knowlarity
About Zoho
Zoho is a comprehensive suite of online productivity, collaboration and business applications for businesses of all sizes. Over 13 million users rely on Zoho apps. Zoho’s productivity and collaboration applications include Email Hosting, Document Management, Office Suite, Project Management & more along-side a host of business applications ranging from CRM and Campaign Management to Customer Support, Accounting and more. These applications are offered directly via Zoho or through hundreds of partners in the Zoho Alliance Partner Program