Uber, the world’s largest on-demand ride-sharing company, has released the second edition of The Uber Lost & Found Index, a snapshot of frequently forgotten items, the most forgetful cities, as well as the days of the week and times of the year Uber riders tend to report items as lost.
Sanjay Gupta, Head of Marketing, Uber India & SA, said
With the upcoming Mercury Retrograde, the time of the year generally believed to spur bouts of forgetfulness, we are releasing the second edition of our annual Lost and Found Index. We’ve all been there and experienced that moment of panic when we first realized that we’ve misplaced an important, or even sentimental, personal item. With India emerging as the most forgetful country in APAC and Bangalore continuing to be the most forgetful city, our goal is to use this fun and insightful index as an opportunity to educate our riders about the in-app options available to them at the tap of a button, in case they lose something in an Uber.
Here’s a quick guide and video for riders looking for ‘Lost Items’:
- Go to ‘Menu’
- Tap ‘Your Trips’ and select the trip where you left something
- Tap ‘Report an issue with this trip’
- Tap ‘I lost an item’
- Tap ‘Contact my driver about a lost item’
- Scroll down and enter the phone number you would like to be contacted at. Tap submit.
- If you lost your personal phone, enter a friend’s phone number instead.
- Your phone will ring and connect you directly with your driver’s mobile number.
- If your driver picks up and confirms that your item has been found, coordinate a mutually convenient time and place to meet for its return to you.
- If you are unable to connect with the driver, use ‘in-app support’ to report the loss and Uber Support Team will step in to help you
Over the past year, phones, bags and keys top the list of items left the most in Ubers in India, together with ID cards, eye-wear and an umbrella rounding up the top ten. But riders aren’t just leaving the usuals – everything from wedding gifts to gold jewellery, to LCD TV and child’s tent house have been reported as lost.
Here’s a look at how Bengalureans fared
- According to the report, Namma Bengaluru leads the list as the most forgetful city in APAC
- The most number of items reported lost were on a Saturday and Sunday – blame it on the weekend shenanigans
- The most common time to report an item lost was around 6 AM after an early morning ride and during the sluggish hours post lunch between 1 PM to 4 PM
- The most forgetful days in Bengaluru 2017 were September 2, September 9 and September 16 2017!
- Unique items lost by Bengalureans include some outrageous articles like wedding albums, wedding lehengas worth INR 20000, LCD TVs and 2 cheques worth INR 25,000!
Below is the full report from Uber Lost & Found India Index
10 Most Frequently Forgotten Items in Ubers – India
- Phone
- Bag
- Wallet
- Keys/key cards/lock
- Clothing
- ID/License/Passport
- Eyewear
- Bottle
- Umbrella
- Jewellery
Most Unique Items Forgotten in Ubers in India
- Cricket batting pads
- Gold Bracelet
- Photo Frame of rider’s grandmother
- LCD TV
- Child Tricycle
- Child tent house
- Golda chingri [fish]
- Mosquito net
- Poker set
- Cat harness
Most Forgetful cities in India
- Bangalore
- New Delhi
- Mumbai
- Hyderabad
- Kolkata
- Chennai
- Pune
- Jaipur
- Chandigarh
- Ahmedabad
Most Common Days of the Week to Report Items as Lost
- Saturday
- Sunday
- Monday
- Friday
Most popular times of day to lose items
- People are most likely to forget an item between 1:00-4:00PM or during wee hours of the day between 5:00-6:00 AM
- While the fewest lost items were reported at 10:00 AM and 5:00 PM
Most forgetful days in 2017
- September 16, 2017
- December 31, 2017
- June 27, 2017
- July 18, 2017
- November 25, 2017