Freshworks, the leading provider of cloud-based business software launched Freshchat, a next-gen messaging product that helps businesses better communicate with their customers. Freshchat provides a suite of website and in-product engagement capabilities which help businesses capture more leads and drive sales.
As per the 2016-17 Gartner CMO Spending Survey, nearly two-thirds of marketing leaders plan to increase digital ad-spend in 2017. Marketers are spending more on digital marketing to attract customers to their websites and apps, but end up converting only 2 to 3 percent of these visitors into customers.
To solve for this, Freshchat enables businesses to target visitors with highly contextual messages to increase engagement and thereby conversions. Once the end user responds, an intelligent bot screens and qualifies leads effortlessly before bringing in a sales rep. This information is auto-synced into the CRM, providing context for sales reps and enabling intelligent conversations.
Freshchat breaks from legacy live chat tools to deliver a modern messaging experience that customers expect, similar to personal messaging apps like WhatsApp or Facebook Messenger. Leveraging technology from recent acquisitions, Freshchat enables smarter conversations without the burden of traditional live chat on either party – no missed chats or sessions timing out for the customer, and no staffing up during peaks for the business.
Freshchat can integrate into websites, web-apps, native mobile apps, and other messaging products like Facebook Messenger. Freshchat offers in-product campaigns for on-boarding and engagement, a unique integrated FAQ experience to encourage self-service, and advanced features to route and manage conversations for customer support.
Businesses today want to provide their consumers with contextual, intelligent and personalized chat experiences. We believe there is a huge gap that live chat products don’t address compared to consumer messaging apps, which are creating high benchmarks for user experience.
Sales and support agents need to be empowered with a single platform that provides the flexibility to engage with prospects and customers who are always multi-tasking. We are excited to offer a game-changing chat offering with unique sales and support capabilities that push the boundaries of an already well-established business communication channel.
Rajesh Magow, Co-Founder and CEO-India, MakeMyTrip, said
At MakeMyTrip, we are always looking to use innovative technology to make travel seamless and hassle-free for our customers. We are using Freshchat to solve for our customers’ needs with precision, in real time. Not only has it ensured that our customers receive prompt personalized experiences, it has also brought in operational efficiencies that make assisted buying extremely scalable.
In addition to the standalone chat offering, Freshchat will integrate into Freshsales and Freshdesk, making it easy for sales and support teams to adopt the product into their workflow. Freshchat is available to businesses of all sizes, with a free plan for companies with less than ten team members in sales and support. For more information, please visit FreshChat
Technology is evolving at a very fast pace and our waiting times [in most of the aspects] have become shorter. We want things to be better and much faster as compared to the past. Technology & Automation are acting as major disruptors in each & every sector, be it IT services, manufacturing, etc. since it results in time saving thereby reducing the overall costs!
Artificial Intelligence [AI], Machine Learning [ML], BlockChain, etc. are the major emerging trends and many organizations are leveraging these technologies to solve business critical problems. Talking about Chatbots, they are used as an instrumental tool to interact & engage with customers. Chatbots fueled by AI has come a long way in recognizing the content – and context – of customers’ requests and questions [Source]. Apart from customer service, one area where Chatbots are making a dent is ‘Human Resources’.
HR Chatbots can be quite instrumental in employee on-boarding, answering generic employee queries, collection of employee data, etc. For e.g. When an employee applies for a Sick Leave and the request goes to the HR chatbot [that is online 365 days a year], the request can be accepted/rejected instantly by the HR! HR personnel can be relieved off their mundane & repeated items and focus on more important activities for the betterment of the employees.
Mumbai based startup Cyber Managers Software Services [CMSS]siezed an opportunity in the ‘HR Automation’ space and have released a number of products to improve the overall efficiency of the HR department, including H# [H-Sharp] which is an HR chatbot. We had a detailed interaction with Godwin Pinto, Business Head, CMSS about the product, problem being solved, future of chatbots in HR landcape, etc.
Please give a small brief about CMSS and its founders
Cyber Managers Software Services [CMSS] is a provider of ‘totally integrated solutions’ in the areas of software products and services catering to HR and BFSI domain. The organization works on an ancient Indian work-ethic of ‘Manasa > Vacha > Karmana’, meaning ‘we commit only to those tasks which we think we can accomplish and deliver upon our commitment’.
The company was founded by Keyur Thakore and Chirag Purecha, who is also the CEO. Chirag co-founded three businesses starting with CMSS, a 150+ member IT Solutions Company while the other three continue to grow in both size and repute.
Chirag dropped out of an engineering college to start CMSS along with a classmate. He has seen CMSS evolve from one of the survivors of the dot com bubble burst in the early 2000 to a niche HR IT solutions and products provider that it is today.
He has also co-founded two other divisions : CogMat, a Digital Media Marketing Agency which has 30+ clients of repute and a growing team of more than 40 & Phyder, a Moblie Application Development which already has the likes of ICICI Bank and RBS in their client list within a year and a half of existence.
Chirag now spends his time overseeing the businesses, helping them learn from experiences and giving occasional lectures at engineering colleges from product design to coding.
What are some of the core products of CMSS and how it is changing the HR landscape [via its HR centric software applications] ?
All our products are designed to make HR transactions more engaging for an employee at a very large scale. Currently, our products are used by some of the largest organizations in India and is helping them in identifying and managing talent through e-Ncompass and e-Nhancer
Provide contemporary Mobile interface to their existing legacy and bespoke systems thus, increasing usage and acceptance and transacting on the Go through H# and e-Ngage.
Some of the key products are the following:
e-Ncompass – A semi-customizable 360 degree feedback tool to measure training needs by conducting feedback from peers, subordinates and superiors.
e-Nhancer – A continuous feedback and performance management tool to record and aid review processes. It also helps identify and manage talents within organization.
e-Ngage Mobility – A platform to facilitate single unified mobile interface to multi third party systems.
H# – An HR chatbot – A conversational platform with AI and ML capabilities to perform self service in human like form.
Every sector is now touched by technology e.g. AI, ML, Data Intelligence, etc. including Talent Management, how has been the transformation of HR when Social & Digital Data are the key data points in hiring ?
Recent years has seen significant adoption by HR for social data, not just for employee profiling but also for internal communications and networking through tools provided by major social platforms e.g. Facebook workspace.
What were some of the key problem areas that your team encountered thus giving rise to H#
– Navigating through and getting individual profile specific answers from large policy documents was always cumbersome to employees
– There were multiple touch points/applications to access various HR IT systems which requires employee familiarity with varied interface
– Repetitive queries to HR help-desk was one common areas that needed automation
Can you please touch upon the key features of H# [The HR Bot] ?
H# is a bot specifically designed & trained for employee engagement. Some of the key features include:
Individually tailored policy queries
Automate most frequent queries raised to and resolved by HR help desk
Form based routine transactions like leave, muster, expense, etc application facilitated through conversations
Ready connectors for communication systems like Yammer, Facebook Workplace, Skype, WeChat, Lynk, etc
Self learning algorithms
What is the revenue model of H# and whether it can be used by large sized corporations ?
H# is a premium solution without limitation on number of users. It is available as cloud and on-premise solution. It is designed and tested for large scale transactions and is been successfully used by large sized corporations
When it comes to chat-bots/AI, the application of that bot becomes limited since there are language constraints [English/Hinglish language],varied sentiment analysis and more, how effective is the AI, NLP, etc. behind H# to handle such varied scenarios ?
H# being closed domain bot. We have limited the control on responses that it can respond. However, information obtained for context where bot tires out is recorded for future training.
Can you name some of the existing customers of H# and how has the response been so far ?
Well due to client agreements naming them would not be possible. There has been a positive adaption when it comes to specific information retrieval from large documents, which is seen as a time saving factor. e.g. What are the privilege leave policy applicable for me?
Does using the H# chat bot mean that major part of HR, especially ones dealing with leave, etc. department can be replaced with H# chat bot or both of them need to co-exist in the HR eco-system ?
H# is designed to aid HR professionals at their job and not to replace them. Of all domains, HR is the one where co-existing is indispensible. The bot therefore does not replace HR personnel, rather it reduces their efforts resolving mundane and repetitive tasks which can be automated. H# provides them with an assistant who is expert on the knowledge of policies.
Can you comment on approximate savings in OPEX that a company using H# for its HR & salary needs would make vis-a-vis hiring a physical HR ?
All of our products are low on infra footprint and built on opensource softwares. Therefore, they require a minimal CAPEX. On the OPEX it would help organization save substantially on helpdesk and training operations.
Do you have SDK of the H#, if not, are there any plans in future to release the H# chat-bot SDK so that third-party developers can build apps on the platform ?
SDK is available as a part of the core product to implement in their HR touch points. These include Facebook workplace, Yammer, Slack, Flock, Lynk, Android, iOS and web. However, the product design does not restrict the developers from enabling H# on to any other bot enabled platforms.
Which are some of the existing competitors of H# and what are some of the stand-out features as compared to other HR chat-bots ?
A search for bot will give you a flood of companies offering the solution and most of these are built on existing AI like WIT, AI, etc. However H# is built and trained specifically for the HR domain with its own on-premise AI and is integral with any existing core systems, therefore we do not see other chat bots as direct competitors of H#.
Apart from HR Chatbots, what are some of the key technology trends you observe in the HR space ?
Adoption of technology within HR is on a swift pace and the availability of most of the solutions on cloud has helped organizations try and implement solutions faster with minimal risk. Analytics in the field of talent and performance management, collaboration tools for real-time performance management, unified interfaces, cloud solution integrators, AI based automation, etc. are some of the areas which would see a lot of interest from organizations in the HR Space.
That said, one technology trend where most organizations are focused on is mapping social data points to candidates/employees. This is for the existing & new recruits, where data gathering and identifying trends and patterns could be of utmost importance to organizations in taking decisions.
According to you, what are some of the key HR functions that can never be replaced by a bot e.g. Off late there has been lot of pink slips being handed over to employees in service based companies, such scenarios require human touch that can never be replaced by HR chat bot.
Human interactions involve understanding the sentiments and emotions. There are occasions where systems cannot have the same impact as a human conversation does. Some of the processes which will always need the human factor are Induction, Exit processes, Performance review discussions and Resolving grievances. Bot can definitely aid these processes, but again, it will always require a human involvement.
We thank Godwin Pinto for sharing his insights with our readers. If your organization is planning to adopt the more tech-savvy route to HR functions, than you should give H# a try. If you have any questions for Godwin or the CMSS Team, please email them here or share them via a comment to this article.
Bengaluru based start-up Liv.ai has launched Speech recognition technology in nine Indian languages to enable businesses to reach out to people who communicate in their regional language instead of English. As an alternative to typing, people can now use their voice to text chat on apps like Facebook and Whatsapp speaking in their own language.
Liv.ai has a simple vision to empower people to interact with their devices, businesses and government using their natural voice. Businesses can use it to create digital assistants in regional languages, transcribe audio/video files, setup voice based IVR and do intelligent speech analytics. Liv.ai APIs can be integrated to applications across devices including mobile phones, tablets, PCs, TVs, Speakers, Set-top Boxes & even Cars.
Liv.ai’s innovation enables people to benefit from progress in technology without the need to use English as a medium of communication and many a times without the need of people being even a literate. Necessity to write and speak in English continues to keep people away from using technology to its full potential. Liv.ai’s Artificial Intelligence [AI] breakthrough enables people to break their linguistic barriers and be heard in their own language.
Brainchild of three friends from IIT Kharagpur – Subodh Kumar, Dr Sanjeev Kumar and Kishore Mundra, the Liv.ai platform recognises voice in all major Indian languages namely Hindi, Punjabi, Kannada, Bengali, Tamil, Telugu, Gujarati and Marathi. Along with what they proudly call the best AI team in India, the co-founders have been working for more than three years in developing speech and language based applications for Indian languages. While global mobile phone brands and biggest Apps during the same period were expecting over a billion people to use their products in English only.
Liv.ai had predicted rightly, the advent of business automation, launch of voice commanded devices such as smart speakers and need for traditional uses such as transcribing will revolutionise the AI enabled technology landscape. In a recent report, McKinsey Global Institute stated that in the year 2016, companies invested between USD 26 billion to USD 39 billion on AI technologies and top two areas were robotics and speech recognition
Stressing on the basic need for local language speech recognition, Subodh Kumar, Co-Founder and CEO, Liv.ai said
People in India are not proficient in English, but the technology ecosystem has been built around English. We at liv.ai recognized that global solutions may not work here and thus we envisioned solution specific to India which in hindsight has proved to be a right decision.
Liv.ai has already been integrated with leading Indic keyboards allowing people to use their voice to send emails, messages or post on social networks. In addition multiple large businesses are integrating Liv.ai’s APIs to automate their customer care. The technology is well-designed to work amidst background noise without loss of data.
The team led by some of the brightest minds in Artificial intelligence in India promises to augment the technology space with newer products to bring voice recognition capability to a billion people in our country.
For more information, please have a look at the Demo of Liv.ai
Cyber Managers Software Services [CMSS] has launched a talk Bot aptly named H# [H Sharp] designed for a natural language understanding and can make human – like natural conversation with the support of AI, NLP and machine learning.
H# can be easily plugged-in on different social communication platforms, external or internal and does not demand for a separate login or complicated interface navigations, get talking right on your twitter or any intranet communication platform that organization might be using currently.
A chat/speech bot which directly plugs into existing HCM [PeopleSoft, SAP HCM, etc.] – which has helped a leading bank to move beyond mere clicks to chat and speech as interfaces for their HRMS. Reducing transaction time by as much as 30% and correspondingly increasing usage, the chat bot allows employees and managers to engage with their existing HCM on an intuitive level.
The need for automating HR functions arose long time ago, as the world saw increasingly large corporates adapting software and apps taking over the mundane tasks of managing people at work. Historically, as HCM Systems were designed by engineers, they have stressed more on the ‘System’ component than the ‘Human’ component; the actual user who is going to be affected by it. This has resulted into systems which although extremely functional, limit themselves to manage and transact with Human Capital rather than engaging with it.
HR Bots has taken automation to an all new level, as it allows for interactive, response based real-time functions. Since User Interfaces [UI] and User Experience [UX] have undergone a sea-change in the last 5 years, especially after social networks have put the spotlight firmly on engaging with the ‘Human’ component, it is expected that HCM should not be left far behind.
Although HR professionals feel intimidated with the new technology, fearing their elimination from the HR roles, Godwin adds
HR Bots should not be seen as adversaries, but as a colleague, they are here to facilitate rhythm in daily HR tasks, for instance form filling, maintaining musters, and managing leaves, etc. Hence, the organization can utilize their HR workforce productively into tasks where a human touch or human reasoning is required.
Within the same corporation; one sees that while consumer-facing systems have interesting interfaces like bots and apps; Employee facing systems like HCM, have to make do with Retro User Experience till such time as the whole HCM is upgraded to a newer version or flavor. This leads to a huge experience gap for employees; who on the one hand have a highly engaging user experience as consumers; and on the other hand ‘transact’, click by click, as employees.
Features & Benefits of H#
Support for common HR functions like seek leave, muster, etc
Suggestive data intelligence for assistance in approvals
Ready connectors for HRMS like Peoplesoft/Fusion, SAP, etc.
Highly personalized responses based on user’s profile
Pre-trained for common HR queries
From induction to exit, H# helps perform HR related tasks like – getting salary information, applying for benefits and leave, fill forms, take surveys and even collaborate with other employees – through a unified chat, speech and mobile interface. All while giving HR a whole new touch point for employee engagement – with a hint of personality and as natural as having a conversation.
ITC Infotech, a global scale full service provider of technology solutions and a fully owned subsidiary of ITC Ltd, successfully concluded the third chapter of iTech 2017, its annual technology innovation & co-creation platform.As part of iTech 2017, ITC Infotech organised a codeathon and a startup showcase on July 22 & 23, 2017,at its Bengaluru campus. Microsoft Azure was the official cloud partner for the event.
At the Start-up Showcase, innovative start-ups from across the country got an unique opportunity to present their solutions in front of ITC Infotech’s global client representatives and senior leadership of ITC Infotech and ITC Ltd.. These solutions, based on Artificial Intelligence, Machine Learning, AR, VR, etc., addressed real-world industry challenges crowd sourced from across ITC Infotech’s global client base, as well as from ITC Ltd.
Two start-ups,inFeedo and Aindra won a grant of Rs. 5 Lakhs for a paid POC each, and the chance to co-develop their solution with ITC Infotech as a part of its go-to-market strategy. inFeedopresented a chatbot that can talk to employees and proactively identify those who are unhappy or most likely to leave. AIndra developed an AI based-face recognition/ verification/validation, visitor tracking, damage detection to use in machine learning, also, asset review and management.
The codeathon brought together some of the sharpest technology minds in the country to compete, create & code for complex business applications. The participants addressed various challenges ranging from social chats to jigsaw puzzles to demonstrate their programming expertise and mettle in technological innovation.
The winning group titled Latch, used Node JS, Django & Bots to create a social chat application. They walked home with a cash prize of Rs. 3 Lakhs. The first runners-up titled Offline Champs, demonstrated how to cache and update content offline using Magnolia CMS on the iOS Platform. They won a cash prize of Rs 2 Lakhs.
The second runners-up, titled: Sparks, created a smart solution for push notifications for all mobile platforms using Node JS and won a cash prize of Rs. 1 Lakh. Special jury awards of Rs. 25,000 each were also given to three promising participants.
The panel of judges consisted of business leaders from ITC Infotech’s partners and global clients, such as KONE, Sutter Health and Woolworths along with senior leaders from ITC’s businesses.
Commenting on the success of the event, Ms Sushma Rajagopalan, CEO & MD, ITC Infotech, said
iTech is not just another technology event but an innovation platform that creates an ecosystem of students, IT professionals, entrepreneurs, start-ups, technology enthusiasts, clients and partners to create solutions for real business challenges. With each passing year, iTech has grown into an extremely sought after platform, inspiring new waves of technological advancements and innovations. This year again, it was successful in spotting the best talents across the country and brought to light the great technology potential of ‘Digital India’. Like each year, we will work closely with the winners and help them implement their solutions and assist them in gaining global market access in an accelerated time frame.
The third chapter of iTech 2017 received around 3,500 entries for its codeathon and 36 teams were shortlisted for the final round of development. For Start-up Showcase, 15 shortlisted start-ups were invited to showcase their solutions at the event as a part of the start-up showcase. Adding to the success of iTech 2015 and iTech 2016, iTech 2017 was another milestone achieved in nurturing the digital ecosystem and bringing together entrepreneurs to celebrate technology.
About iTech 2017
iTech, an ITC Infotech initiative, is an annual technology innovation platform. The platform focussed on leveraging emerging and disruptive technologies to create business-ready solutions, for addressing some of the most challenging problems faced by the industry. For more information, please visit iTech 2017
Intel launched the Movidius™ Neural Compute Stick, the world’s first USB-based deep learning inference kit and self-contained Artificial Intelligence accelerator that delivers dedicated deep neural network processing capabilities to a wide range of host devices at the edge.
Designed for product developers, researchers and makers, the Movidius Neural Compute Stick aims to reduce barriers to developing, tuning and deploying AI applications by delivering dedicated high-performance deep-neural network processing in a small form factor.
As more developers adopt advanced machine learning approaches to build innovative applications and solutions, Intel is committed to providing the most comprehensive set of development tools and resources to ensure developers are retooling for an AI-centric digital economy. Whether it is training artificial neural networks on the Intel Nervana cloud, optimizing for emerging workloads such as artificial intelligence, virtual and augmented reality, and automated driving with Intel Xeon Scalable processors, or taking AI to the edge with Movidius Vision Processing Unit [VPU] technology, Intel offers a comprehensive AI portfolio of tools, training and deployment options for the next generation of AI-powered products and services.
Remi El-Ouazzane, Vice President and General Manager of Movidius, an Intel company said
The Myriad 2 VPU housed inside the Movidius Neural Compute Stick provides powerful, yet efficient performance – more than 100 gigaflops of performance within a 1W power envelope – to run real-time deep neural networks directly from the device. This enables a wide range of AI applications to be deployed offline.
Machine intelligence development is fundamentally composed of two stages – 1. Training an algorithm on large sets of sample data via modern machine learning techniques and 2. Running the algorithm in an end-application that needs to interpret real-world data. This second stage is referred to as ‘inference’, and performing inference at the edge – or natively inside the device – brings numerous benefits in terms of latency, power consumption and privacy
Compile: Automatically convert a trained Caffe-based convolutional neural network (CNN) into an embedded neural network optimized to run on the onboard Movidius Myriad 2 VPU.
Tune: Layer-by-layer performance metrics for both industry-standard and custom-designed neural networks enable effective tuning for optimal real-world performance at ultra-low power. Validation scripts allow developers to compare the accuracy of the optimized model on the device to the original PC-based model.
Accelerate: Unique to Movidius Neural Compute Stick, the device can behave as a discrete neural network accelerator by adding dedicated deep learning inference capabilities to existing computing platforms for improved performance and power efficiency.
Movidius Neural Compute Stick is now available for purchase through select distributors for MSRP USD 79 and at the conference on Computer Vision and Pattern Recognition (CVPR) in Honolulu, Hawaii, from July 22-25.
Target India announced the fifth batch and the largest cohort yet for the Target Accelerator Program. Eight startups were selected to develop innovative technology solutions with the potential to enhance guest experiences at Target and in the wider retail industry. These startups will work in the areas of artificial intelligence, machine learning, computer vision, natural language processing, analytics and digital experiences.
Rakesh Mishra, Vice President of Marketing for Target and the accelerator program’s executive sponsor said
The Target accelerator’s largest batch yet holds diverse capabilities that can add value to our business and the entire retail sector through cutting-edge technologies such as AI and machine learning. We are fortunate to have the opportunity to tap into the immense innovation potential that exists in India through the Target Accelerator Program.
The startups selected for the accelerator will go through a rigorous four-month program, wherein they will get to refine their technology offerings and pilot solutions at Target stores or headquarter locations. In addition, during their stint with the accelerator, they will have access to Target business leaders as mentors. The startups will also be provided with legal, financial and talent consulting services based on the need of the startup. At the end of the program, startups will have the opportunity to pitch their products and capabilities to investors and others in Bengaluru’s startup ecosystem, and possibly continue their engagement with Target.
The eight selected for the fifth batch of the accelerator program are:
Cogknithas a solution that extracts context from videos and is able to generate a textual play-by-play of the video content.
Hyperworkshas developed software that integrates with hardware to scan fresh produce using a simple camera.
Moonraft is a design consultant with an artificial intelligence-powered shopping assistant in the trial room.
Cognitifaiis able to perform video analytics on video footage (both live and offline).
Light Information Systemshas capabilities in natural language processing that can be applied to customer support functions.
vPhrasecan generate insights in natural language from structured data.
Streamoidenables personalized product recommendations and natural language search.
Jumper.aienables shopping on social media through hashtags.
Fifth batch of the Target Accelerator Program
Along with external startups, Target also encourages participation from internal teams in the accelerator program. Pal’s Prompt,an affiliate marketing solution for Facebook, was developed by one of our Target India team members and has been selected to be a part of this cohort.
The Target Accelerator Program [TAP] was launched in December 2013. Till date, 22 startups have graduated from the program. The startups work with various internal Target teams including marketing, finance, stores, legal, search engine, merchandising, mobile and digital. For more information about the program, please visit Target Accelerator Program [TAP] page
Leading AI startup, Niki.ai has partnered with India’s largest online entertainment ticketing platform BookMyShow. Fulfilled by BookMyShow, Niki users can now search and book movie tickets across the country at their preferred cinema venues, while simply chatting with Niki. The Artificial Intelligence powered chat experience provides easy discovery and a host of options to the customers.
Niki, while using emerging technologies of Artificial Intelligence, Machine Learning & Natural Language Processing, makes the whole movie booking process as simple as talking to a human booking agent since chatbot ‘Niki’ has the capability to understand complex queries. For example, say you want to watch a movie today with your office colleagues, but you can only watch after work and for convenience of everyone, you want to watch it in a theatre near your office. You can simply type ‘Show English action movies near MG Road after 8PM for today’.
You can thus apply multiple filters, such as movie name, genre, show timings, theatre location and more, easily in a single text message to Niki. Niki understands that users have multiple preferences while booking movie tickets and makes it extremely simple to work around these by presenting the users with options and recommendations that best suits their needs. In addition to being speedy and convenient, the experience offered is also highly personalised.
Speaking on the partnership, Sachin Jaiswal, CEO, Niki.ai said
We are excited to partner with BookMyShow and integrate their movie ticket booking platform on Niki. With our vision to provide consumers with the most natural, simple and intelligent mode of transacting online, we have leveraged our technology of artificial intelligence combined with tackling consumer problems to build a one of a kind conversational theatre discovery and ticket booking experience.
BookMyShow has always been keen to partner on initiatives that promote new technologies and we are now excited to take lead in exploring the potential of chatbots in movie ticket bookings in India. With 75% of transactions coming through mobile on BookMyShow, we understand the importance of a ‘mobile first strategy’ and believe that our association with Niki.ai is a step forward in this direction.
About Niki.ai
Artificial Intelligence [AI] holds immense potential for the global market, and this is the reason why the year 2017 is being predicted to be that of Artificial Intelligence. Among the most renowned, famous and successful startups that have mushroomed recently around this concept is Niki.ai, a technology focused company that envisions to make artificial intelligence accessible to everyone, i.e. Businesses and Consumers. The company provides a simple and easy to use chat interface to shop for products and services. To the businesses, it provides a plug and play technology that can be easily integrated everywhere including operating systems, on messaging platforms messenger, and on the brand’s applications [app and web].
Started in 2015, and funded by Mr. Ratan Tata and Unilazer Ventures, Niki.ai envisions to provide one shop for everything commerce. Niki is an AI bot who converses to help you shop for products and services and makes the whole journey from discovery to transaction fast, convenient and extremely simple. The Niki App can be downloaded from here
