The barbers at the shop showed great professionalism[both in terms of work and customer delight] which can be easily co-related to our day to day activities.
Below are the 6 simple learnings from that experience:
1. Always be watchful for customers
I went to the saloon in the afternoon & due to heavy rush there, I returned back home.When I again went in the evening, that same barber recognized me & asked me the reason to do the same i.e whether there was a problem or I was not satisfied with their service during the previous visit or any other reason.
It is very important to take feedback from the customer since, in today’s time, customer always has more choices than you can ever think of !!!
2. How to break the communication barrier
As I don’t belong to Bangalore,some times it becomes difficult to communicate[especially if the other person does not know Hindi or English].Hence,if I don’t hand over the exact requirements, I cannot expect a proper output from that person.Same was the case in the saloon where language became a communication barrier .But soon, I remembered about my passport size photo in my wallet and that photo became a single line requirement for the barber.
It is of utmost importance to find alternate as well as smart ways to break the communication barrier else it would have a negative effect on the deliverables.
3. Benchmarking always helps
As mentioned in the previous point,my photograph became a benchmark for the barber and benchmarking always speeds up things.
Always check out if there is a benchmark in what you are doing & that would speed up your entire process of development.
4. Team-work is the mantra
At one point,the barber who was making my shave got confused & could not proceed.Immediately, the other barber came to his rescue[though he was not called for any help] & took over the baton from him.
In a team,it becomes very important to gain as well as share knowledge as at the end of the day, one person failing in a team would lead to the entire team’s failure !!!
5. How to kill the Distraction
As you are aware that all saloons at least have a TV & many times, it becomes a source of distraction rather than entertainment.Same was the case with the barber, who concentrated equally watching the TV along with the hair-cut.His co-worker switched off the TV[after a while] when his slow output was creating an irritation to customers.
Image Courtesy:
Clipart ETC