Akosha, an online complaints redressal company, is now Helpchat, a messenger based personal assistant platform which will help people get things done. Helpchat is available as an app on the Android store.
Sensing a much larger play, Akosha entered into an elaborate re-positioning exercise with the Mumbai based agencies Ogilvy & Mather and Open Design. To pin down the ‘big itch’ around which the service would revolve, the team mapped the customers’ needs and queries, which in turn revealed a major theme of our world today: People are drowning in tasks and are constantly looking for help.
Speaking about the re-branding, Ankur Singla, CEO & Founder, Helpchat said
We are here to end the biggest battle of our daily lives—the one against tasks. We started as a complaint platform, but as more people started using our service, the nature of queries changed and we realized that people were seeking all kinds of help.
We are providing a helping hand to make every day easier. Imagine if you can message your personal assistant to get all kinds of things done. From deciding your next purchase, ordering a laundry service to booking a restaurant table, from tech support to locating a medical specialist – everything that is part of our everyday task list. Being a mobile app, we are fighting for precious real estate. We want to become a default behavior. Have to get something done? Put Helpchat in action.
Kali Charan Shukla, who heads brand strategy at Helpchat, says
We live in a world complicated by information and choice, where every little task demands time and attention. We wanted to position Helpchat as a power tool in the hands of the people – one that amplifies their ability to get things done. Our promise: Do more, by doing less.
Vishal Chaudhry, CTO,Helpchat adds
We are also using NLP/AI to automate the answering of these queries. Currently, more than 25% of the 30,000 daily requests are handled by a chat-bot.
Based on the realization that businesses play an important role in getting things done for consumers, Helpchat provides priority access to large brands, including major players like Aircel, Voltas, Eureka Forbes, Spice Mobiles, Rediff Shopping & more.
More than 100 local businesses in Bangalore [Kormangala & Indiranagar] across categories like grocery, fitness, laundry and beauty are using this app to help their customers. Helpchat [then Akosha] had raised Rs.100 crores from Sequoia Capital two months ago.
About Helpchat
Helpchat is a chat-based personal assistant app that helps people to get more things done. Previously known as Akosha, Helpchat goes a step further by being a true power tool in the hands of consumers. It amplifies their ability to get things done easily with its brand promise: “Do more by doing less”.
Be it anything, from recharging your phone to tech support, travel booking to holiday guidance, grocery to food ordering, shopping assistance to finding deals and coupons, web check-in to getting your laundry done, Helpchat can get all of this done over chat. In a world where one’s ability to do more things finally defines success, Helpchat can be every smart consumer’s little trump card.