App Review: VocalBee – Let your voice be heard …

How many times do we complain to others about the potholes, poor maintainance of parks, dirty roads, endless constructions nearby our area but have found no solution rather than cribbing about it. This article does indicate that the Indian government is spending good amount of money for the making the roads better  !!! Also, it does make a difference when many people “shout out” about the same issue rather than one person talking about it… Well in such situations VocalBee , an Android/iOS based app can come to your rescue.

VocalBee is a “Location Based” app that uses the strength of crowdsourcing to empower the user to do just one thing i.e. “BE HEARD“.  Be it sharing feedback about good customer service at a nearby restaurant, to complaining about the bad condition of roads or complaining to the government authorities about street lights etc., VocalBee helps you to close the circle i.e. it ensures that your query/complaint/feedback reaches the right destination 🙂

VocalBee has three target segments:

1. Consumers – Provides a platform to voice out their opinions/suggestions/complaints & ensures that it reaches the right destination so that the consumer can keep a track of the same.
2. Government – Helps them to cater issues raised by the consumers & keep them informed about the progress of their issue; which in turn would help to reduce the overall cycle time.
3. Businesses – Acts as a collective medium to take “Honest Feedback” from the consumers which would help them to improve their service & in turn get more business.

Installation

I installed the app on my Android device as well as on my iPod Touch & installed without any hassles. Now we would walk through the features of the app & it’s usefulness.

Startup Page

The “Introduction” page explains the complete idea behind the app and how it would be useful to the users as well as for local businesses.

Usage

With VocalBee, you can either submit an Idea, Question or Feedback. Just like other location based apps like FourSquare, VocalBee shows the list of the nearby places for which the user can submit either of them.

There is an option to click a photograph and attach it to your query which also acts as an evidence of your problem. I posted couple of issues e.g. endless construction of roads nearby my apartment & many people did give a “thumbs up” to the issue & this is where the real power of VocalBee can bee seen i.e. Community Involvement.

Social Media Integration

VocalBee does a good job of integrating Twitter & Facebook through which users can share their “queries” on these Social networks. The UI is clean and makes the app very easy to use. The user also has the facility to keep a track of their queries online through the VocalBee website

Final Verdict & Suggestions

I have been using VocalBee for few weeks & it looks a great tool where you want your unattended issues to be solved & that is the power it gives to the consumers !!! However, there are a couple of suggestions –

1. Photos taken real-time can only be attached to your query/suggestion/complaint which means the App does not allow to “attach” an already taken photo from the Media Gallery. This feature would really be helpful in cases where you have already seen a problem but forgot to submit the complaint to VocalBee. Also, problems can be seen at any place & at anytime !!!
2. The life-cycle of the query was not very clear for eg. If I file a “complaint” for potholes against my local authority; to which department the complaint has reached i.e. the flow of the query from “new” -> “In Progress” -> “Closed” can be made a bit transparent.
3. A further extension could be allowing the users to post “Videos” as well in which case, VocalBee would act just like a Citizen Journalist for consumers 🙂

VocalBee can be downloaded from the Android Market from here. You can also download it on your iPhone or iPod Touch from here. Do give VocalBee a spin and share your feedback in the comments section…