A gist of some interesting answers below –
Story – 1
Just to share an experience on Customer Service and Listening. I have been on twitter for 6-8 months now, I just shouted out about @cleartrip not giving out any offers on twitter. cleartrip listened to my shout out and rolled out the offer in twitter. Now that’s definitely gotta make a customer feel good.
Twitter is more about engaging with your customers, to know what they want and more importantly act on it.
Then there are companies in the b2b business finding leads through twitter. So its happening, but companies are more or less just absorbing the stuff which can be done on twitter.
–Rahul Nambiar,Interactive Solutions Architect
Story – 2
Kogi bbq, a korean taco truck in Los Angeles has attributed much of its rapid and recent growth to twitter. http://twitter.com/kogibbq as has Coffee Groundz, a cafe in Houston http://twitter.com/CoffeeGroundz.
–Gary Sanchez, Consumer Marketing Leader
You can check the remaining answers/contribute your success story here
What a great blog, thanks!
It’s no wonder you are always on the first page of my Feedly account…you deliver the info I am looking for.
Regards,
Jessica
http://www.indiaforex.com
Hey,
@Jessica:
Thanks so much for the compliment. Hoping to see more comments on ThoughtsPrevail.
-Himanshu Sheth.