Category Archives: Customer Service

JustDial – Where it went WRONG …

Few weeks back when I started blogging, there was mention about my old online lifeline – JustDial. Most of us who are online more than half the time always rely on mediums like Wikipedia, Google Maps, JustDial etc for information. The advantage is you have ready-made information which comes free of cost & MOST of [...]

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Also posted in India, JustDial, Personal, SocialMedia, Web 2.0 | 1 Comments

Know your customers…

Few days back, there was a post which highlighted “How language barrier could be a hindrance to your business“. Today’s article came in as an email forward from Alok Padhi that very well explains the above mentioned problem[& would surely bring a smile on your face ]. A disappointed salesman of Coca Cola returns from [...]

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Also posted in Blogging, Marketing | 2 Comments

Case Study : Customer Evangelism

There is an interesting e-book “Testify-How remarkable companies are creating customer evangelists” which focuses on how companies are winning customers and effectively making each one their evangelist !!! It is a very interesting compilation, the companies about which I enjoyed reading the most are: Uconference – CEO as the feedback machine [Page 23] Sesame Communications [...]

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Also posted in Books, Business, Customer Evangelism, Evangelism, Marketing | 5 Comments

The Barber story : How to win & multiply customers

Next day being the auspicious occasion of Diwali,I decided to get a different look and the time spent at the saloon shaped up in an excellent learning experience. The barbers at the shop showed great professionalism[both in terms of work and customer delight] which can be easily co-related to our day to day activities. Below [...]

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Also posted in Business, Evangelism, Personal | 13 Comments

7 step “Customer Driven Feasibility Study”

Few months back, I came up with an article titled “What before a Business Plan”.Today, we would focus on something which is inseparable from the Business Plan called “Feasibility Study”. It is true that once we have the B-Plan ready, the very next step is to get going and focus on how to achieve the [...]

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Also posted in Books, Business Model, Entrepreneurship, startups, Venture Capital | 3 Comments

About the author

Hey, Welcome to Himanshu's blog. Himanshu is a engineer, blogger, startupper & an aspiring entrepreneur from Bangalore, India. To know more about him, please visit this page.

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